Privacy Policy: Data Collection and Your Rights
Last updated: 17 September 2026
Casinouk Game Guide ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what personal data we collect when you visit or use our website at casinoukgameguide.com, why we collect it, and the rights you have over it.
Who We Are
Casinouk Game Guide is the data controller for the personal data processed through this website. If you have any questions about this policy or about how we handle your personal data, you can contact us at [email protected].
Data We Collect
Depending on how you use the site, we may collect:
- Identity and contact data — for example, your name, email address, and date of birth when you register or verify your account.
- Account and transaction data — deposit and withdrawal records, betting history, and related financial information.
- Technical data — your IP address, browser type and version, device information, and pages you visited.
- Communications data — records of messages you send us, including complaints and support requests.
We collect this data directly from you when you provide it, and automatically through your use of the site.
Why We Process Your Data (Lawful Bases)
Under the UK GDPR and the Data Protection Act 2018, we process your personal data on one or more of the following lawful bases:
- Contract — to provide and manage your account and to deliver the services you request.
- Legal obligation — to meet requirements imposed on us, including age verification, know-your-customer (KYC) and anti-money-laundering checks, and participation in the national self-exclusion scheme (GAMSTOP), which allows self-excluded players to be identified and blocked across UK-licensed operators.
- Legitimate interests — to keep our website secure, prevent fraud and abuse, and understand how the site is used, provided this does not override your rights.
- Consent — where required, for example for certain cookies and similar technologies. You may withdraw consent at any time.
We do not process your data in ways that are incompatible with these purposes.
Who We Share Data With
We share personal data only where it is necessary and lawful:
- With regulators and authorities, including the Gambling Commission, where required by law.
- With the operators of the national self-exclusion database, so that self-exclusion can be enforced.
- With service providers who help us run the site, under instructions and appropriate safeguards.
- Where disclosure is required to comply with a legal obligation or to protect the rights, safety, or property of our users or others.
We never sell your personal data.
Cookies and Consent
Our website uses cookies and similar technologies. Some of these are necessary for the site to function — for example, keeping you logged in and maintaining your session. Others, such as those that help us measure how the site is used, are set only if you consent. When you first visit, you will be shown a cookie notice that lets you accept or reject non-essential cookies and change your choices later. You can also control cookies through your browser settings.
Your Rights
Under the UK GDPR, you have the right to:
- be informed about how your data is used (this policy forms part of that);
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure of your data where there is no overriding legal reason for us to keep it;
- request restriction of processing in certain circumstances;
- object to processing based on legitimate interests;
- request a copy of your data in a portable format;
- withdraw your consent at any time, where processing relies on it.
Please note that where we are required to retain certain data — for example, records connected to age verification, AML obligations, or self-exclusion enforcement — we may not be able to erase or restrict those records until the retention obligation expires.
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving your request, as required by law. We may ask you to verify your identity before acting on a request, to protect your account security.
Complaints
If you believe we have mishandled your personal data and you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top of the page shows when the policy was last updated. Significant changes will be highlighted on the website.
Contact Us
If you have any questions about this privacy policy or about your personal data, please write to [email protected].